We want you to be happy with your services. This policy explains when a refund is available.

1. New hosting services

If you are not satisfied with a new hosting service, you can ask for a refund within 14 days of your first payment.

2. Non-refundable items

• Domain registrations, renewals and transfers.
• SSL certificates and third-party licences once issued.
• Renewal payments and setup fees.
• Services suspended or cancelled for a breach of our terms.

3. How to ask for a refund

Open a support ticket from your client area with the service and invoice number. Approved refunds are returned to the original payment method or added as credit to your account.